Managed IT & support
We monitor, update and fix your workstations, servers and printers.
- Flexible maintenance contracts
- Remote support; on site on request
- Warranty and licence tracking
IT services and field service app · Portugal and Switzerland
Your IT,
finally worry-free.
The Portuguese branch of a company headquartered in Switzerland, RSCOM looks after your IT and equips your service work with an app we built ourselves. We work remotely, across the country: we look at each case in detail and, for specific projects, we have field teams available on request. In English, Portuguese or French.
English, Portuguese, FrenchSigned report for every jobTimed work, clear invoicing
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Technician on the wayEstimated arrival 14:25
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Report signedSent by e-mail
3languages: Portuguese, French and English
16 yearsof field experience, since 2010
2countries: Portugal and Switzerland
1contact for all your IT
Our services
All your IT, in one place
From one-off troubleshooting to full management of your equipment, we tailor our services to your size and budget.
Microsoft 365 & cloud
E-mail, Teams, OneDrive, SharePoint and Azure servers, hosted in Switzerland.
- E-mail and file migration
- Azure Virtual Desktop
- Setup and training
Backups & security
Your data protected, and the certainty you can recover it.
- Off-site backups in Switzerland
- Network and workstation security audit
- Data recovery
Networks & IP telephony
A reliable network and modern telephony for your teams, in the office or working from home.
- Wi-Fi, firewall, VPN
- 3CX, Swisscom Smart Business Connect
- Peoplefone vPBX
Development & AI
Websites, apps and automations that save you time every day.
- WordPress websites and apps
- n8n and Make automations
- Custom AI assistants
Individuals
Troubleshooting, advice and lessons remotely; at home on request.
- PC and Mac repair, viruses
- Printers, e-mail, Wi-Fi
- Custom PCs and lessons
Our app
Discover the app
Every service call tracked from A to Z, paper-free
Our technicians use RSCOM Interventions, an app we developed ourselves. For you, it means complete transparency.
1
You know when we arriveArrival notice and real-time technician tracking.
2
A clear report, signed by youWork done, hardware, time: e-mailed as soon as we finish.
3
Transparent billingTravel and work timed: real and billed time are shown on the report.
4
Fast quotesQuotes prepared with the help of AI, signed online.
5
Your equipment trackedInventory per customer, HP / HPE warranties and Care Packs monitored: you are told before they expire.
6
Your access protectedTwo-factor authentication, approved devices and an encrypted vault for your passwords.
7
Your photos sent in one clickA secure link by SMS or e-mail: send us photos and videos of the problem, no account or app needed.
Who we work with
In Portugal and Switzerland, the same standards
A team that speaks your language, with the methods and tools of a Swiss IT company.
Businesses in Portugal
Remotely across the country; on site, on request, for specific projects.
- Gaia, Porto, Espinho, Feira, Ovar, Oliveira de Azeméis, Aveiro, Águeda
- Remote support (TeamViewer)
- Microsoft 365, e-mail and Teams
- Backups and security
- Websites, automation and AI
Portuguese community in Switzerland
Individuals, freelancers and businesses in French-speaking Switzerland: we come on site, in Portuguese or French.
- Across French-speaking Switzerland
- Repairs, installation and advice
- Maintenance contracts for businesses
Companies with field technicians
The RSCOM Interventions app, used every day by our team, tailored to your company.
- Reports signed on the tablet, sent by e-mail
- Automatic time, travel and GPS
- AI quotes, assets and warranties
- See the app
How we work
Simple, from the first call to the invoice
You contact us
By phone, e-mail or WhatsApp. Every request becomes a tracked service file.
We step in
Remotely, in the vast majority of cases. On site, on request, for specific projects.
You sign
The detailed report is signed on the tablet and sent to you straight away.
We follow up
Warranties, licences, backups: we act before problems arise.
Technical expertise
In the field since 2010
Over 16 years of work for SMEs, in Switzerland and Portugal: we know the server at the back of the comms room as well as the Microsoft cloud.
Servers & virtualisation
- Windows Server 2008 to 2025 (Active Directory, GPO, RDS, DFS)
- Hyper-V and VMware ESXi
- HPE ProLiant and Dell PowerEdge servers
- Remote fleet monitoring (RMM)
Cloud & e-mail
- Microsoft 365: Exchange, Teams, SharePoint, OneDrive
- Azure: virtual machines and Azure Virtual Desktop
- Google Workspace and Infomaniak kSuite migrations
- WordPress sites and MySQL databases
Network, security & backups
- SonicWALL and Sophos firewalls, site-to-site VPN
- Bitdefender, Kaspersky, Sophos antivirus
- Ubiquiti and Ruckus Wi-Fi, ZyXEL, HP, Cisco switches
- Veeam, Hornetsecurity, Acronis, Barracuda backups
- Synology and QNAP NAS, Socomec and Riello UPS
Sectors: dental and veterinary practices, real estate, banking, accounting, document management, medical practices, physiotherapy, wellness and beauty, SMEs and individuals.
Technologies
The brands we install and maintain
Microsoft 365Microsoft AzureWindows ServermacOSHPEHPDellLenovoVeeamHornetsecurityAcronisBarracudaBitdefenderKasperskySophosSonicWALLSynologyQNAPUbiquitiZyXELAPCSocomecZebra3CXSwisscomPeoplefoneInfomaniak
About us
A local partner, modern tools
Founded in 2019, headquartered in Switzerland with a branch in Portugal, RSCOM supports SMEs, freelancers and individuals in both countries. In the field since 2010, the RSCOM team has more than 16 years of experience in infrastructure, networks, cloud and communications.
Our belief: IT should save you time, not waste it. That's why we focus on listening, transparency and tools we build ourselves.
ListeningSolutions suited to your reality, not to a catalogue.
TransparencyEvery minute and every part appears on the report.
SpeedImmediate remote support, no waiting for a visit.
Close to youA team that speaks your language and knows your setup.
We work remotely, across the country. For specific projects, and on request, our teams can come on site in São Félix da Marinha, the Porto Metropolitan Area and the Aveiro region — Vila Nova de Gaia, Porto, Espinho, Santa Maria da Feira, Ovar, Oliveira de Azeméis, Aveiro and Águeda.
Need help right now?
Download TeamViewer QuickSupport for your device, then call us on +41 21 519 21 27: we take control remotely, with your consent.
FAQ
You may be wondering…
Do you also help individuals?
Yes. We troubleshoot, advise and train individuals remotely. Home visits on request only.
Do you work with clients in Portugal?
Yes. We work remotely for businesses, freelancers and individuals across the country (remote support, Microsoft 365, backups, websites). We look at each case in detail; for specific projects, and on request, our teams can come on site in São Félix da Marinha, the Porto Metropolitan Area and the Aveiro region (Vila Nova de Gaia, Porto, Espinho, Santa Maria da Feira, Ovar, Oliveira de Azeméis, Aveiro and Águeda). For companies with field technicians, the RSCOM Interventions app works in English, Portuguese and French.
Can you help remotely?
Yes, it is how we work: most problems are solved remotely in a few minutes. Download TeamViewer QuickSupport (Windows, macOS, iPhone, iPad or Android) and we take control with your consent.
Do you offer maintenance contracts?
Yes, with several response-time levels (within 3, 2 or 1 working day), as a monthly plan or prepaid hours. We prepare a quote based on your equipment.
How is time billed?
Working time (and travel time, if any) is timed by our app and shown on the report you sign. You know exactly what you pay for.
Where is my data hosted?
We favour solutions hosted in Europe and Switzerland: Microsoft 365 and Azure, off-site backups in Switzerland, GDPR-compliant.
Contact
Let's talk?
A project, a question or a breakdown? Write to us, we reply quickly.
+41 21 519 21 27Call us
WhatsAppMessage us on the same number
info@rscom.ptWrite to us
Open a ticketSupport for RSCOM clients
São Félix da Marinha (Vila Nova de Gaia - Porto)Remotely across the country · on site on request